Following on the different support structure contact point between Open and OEM licensing here. Support are typically directly from OEM rather than from the original Principle vendor of the hardware of software.
Question why would OEM support cost cheaper than Principle support or why Principle support is more expensive than OEM support? Is it because the Principle owns the product (software/hardware) that makes it more expensive?
There are several reasons why OEM is less expensive if you do a study. Below is what I have observed:
1) Principle vendor owns the product, in such, it cost more. OEM vendors use their own support and only to a certain level will they have support from Pr…